Welcome to Modularity Hosting! We're here to keep your website online and give you a reliable foundation for your business, without requiring you to manage all the technical details yourself.
Whether you're launching a new website or moving an existing one, here's what you need to know about your hosting service and how to get help when you need it.
What Does My Hosting Plan Include?
Your hosting plan provides the infrastructure your website needs to operate online. Our hosting service includes:
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Reliable website hosting: The server resources your website needs to remain accessible online.
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SSL certificates: Secure connections for your website.
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Daily backups: A daily backup of your website to help protect against data loss.
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Technical support: Assistance with hosting-related problems and issues covered by your plan.
Your specific plan determines which features and resources are included. Hosting provides the foundation for your website, while ongoing website maintenance, content updates, and marketing services are separate.
Can I Make Changes to My Own Website?
Absolutely! You can use your website's content management system (CMS), such as WordPress, to make small changes whenever you need to.
For example, you can typically:
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Update text, business hours, and contact information.
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Replace images and update existing content.
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Publish blog posts or announcements.
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Make other minor edits supported by your website's setup.
You don't need to submit a support ticket every time you want to change a sentence or update a photo. Your website is yours to manage, and you can make these edits whenever you like.
If you're unfamiliar with WordPress or need help learning how to make a change, contact us for guidance.
What If I Want Modularity to Make Changes for Me?
We're happy to help with website updates, new pages, design adjustments, and other improvements. However, website changes performed by our team are not included in standard hosting and may incur additional fees.
If you'd prefer to have us handle ongoing updates, content changes, and other website work, we also offer ongoing marketing plans that can provide a more convenient way to get that assistance.
Whether you need a one-time change or ongoing support, contact us with what you'd like to accomplish. We'll help you determine the best option and discuss any applicable costs before proceeding.
What If I Mess Something Up?
It happens! A small edit can sometimes cause an unexpected problem, especially when you're unfamiliar with your website's CMS or editing tools.
We take daily backups of hosted websites to help provide a recovery option if something goes wrong. If you accidentally break something, contact our support team and explain what happened. We'll help assess the situation and determine the appropriate next steps.
Keep in mind that daily backups are a safeguard, not a guarantee against every possible form of data loss. Restoring a website may require additional work or incur a fee, depending on the circumstances and your service agreement.
Need More Backup Protection?
If your website is important to your business, you may want additional protection beyond standard daily backups. We offer backup and website maintenance plans for customers who need greater redundancy and ongoing care.
Depending on the plan, these services can provide additional backup protection, maintenance, and help keeping your website in good working order.
Contact us if you'd like to discuss which level of protection makes sense for your business.
Do I Need to Learn cPanel?
No. cPanel is a tool used to manage certain technical aspects of web hosting, but most customers don't need to use it regularly.
We handle the hosting environment so you can focus on running your business. If you ever need something that involves your hosting account, domains, or server configuration, reach out to us and we'll help you figure it out.
How Do I Get Help?
If you have a question, encounter a problem, or need assistance with your hosting service, submit a support ticket through your Modularity Hosting customer portal.
To help us resolve your issue as quickly as possible, please include:
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Your website address.
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A clear description of the issue.
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Any error messages you see.
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What you were doing when the problem occurred.
Please never include your account password in a support ticket.
Your website, without the technical headaches.
Modularity Hosting provides the foundation for your online presence, with additional website maintenance and marketing services available when you need more hands-on help.
